General Terms and Conditions
- General Provisions
- The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the Punters Pal Website.
- Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
- "Customer" means a registered holder of a Punters Pal Customer Account.
- "Customer Credentials" means your Punters Pal User ID and access password.
- "Punters Pal Rules" means any rules from time to time propagated by Punters Pal in respect of the Punters Pal Website and its use, and include:
- These General Terms & Conditions; and
- Punters Pal Wagering Rules.
- "Punters Pal Website" means our wagering website located at www.punterspal.com.au.
- Any references to "you" or "your" in these General Terms & Conditions is a reference to a Punters Pal Customer.
- Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to Punters Pal.
- By opening a Punters Pal Customer Account, or by placing a bet with Punters Pal, you are deemed to have read, and agreed to be bound by:
- The terms and conditions set out hereunder;
- Punters Pal Wagering Rules; and
- Punters Pal Privacy Policy.
- These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of New South Wales and, in the event of any dispute arising from or in connection with these General Terms & Conditions, Punters Pal and the Customer irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
- You agree that you are responsible for paying any tax or duty imposed on you by any competent authority in connection with your wagering activity.
- You agree that if you check the box relating to 'Would you like to receive bonuses and other promotional products' on the sign-up form you will be eligible for promotions once management deems it appropriate. By checking this box you are opting into Promotional Marketing in the form of email and text messaging. All email and text marketing can be opted out of at any time, and additionally, this setting can be updated at any time in the 'My Account' section of the website.
- About Punters Pal
- 'Punters Pal' is the trading name of Shane Filipek Bookmaking Pty Ltd (A.C.N. 121 498 137).
- You agree that Punters Pal offers a wagering service whereby Customers have the ability to place a bet with the possibility of a win or a loss.
- Punters Pal is licensed by Racing New South Wales and regulated by Liquor & Gaming NSW to accept wagers via the Internet and the telephone 24 hours a day.
- Customer Identification
- Identity Verification Requirements
- Under Australian law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identity in order to use your Punters Pal Customer Account.
- Punters Pal requires that all Customers successfully verify their identity prior to any transactions being made. This includes any deposits or bet placement.
- If you have not successfully verified your identity by the time set out in the preceding Clause, your Punters Pal Customer Account will be suspended indefinitely, during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your Punters Pal Customer Account will stand.
- In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
- A current Australian Driver's Licence;
- A current Australian Passport; and/or
- A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
- If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
- Third-Party Identity Verification Services
- Punters Pal may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of Punters Pal Customers.
- Your personal information may be supplied to any third-party engaged by Punters Pal to provide identity verification services.
- The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.
- Identity Verification Requirements
- Management of Your Customer Account
- Customer Information
- You are responsible for ensuring that all personal information in your Punters Pal Customer Account is current. You must notify us immediately if any of your personal information changes.
- You agree that, by opening a Punters Pal Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about Punters Pal products, promotions, services and events from time to time.
- Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third party with access to your personal information, including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
- Customer Credentials
- You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials has been compromised, you should notify Punters Pal immediately.
- You can update your password via the Punters Pal Website or via the telephone, provided that your identity can be verified by the Punters Pal operator.
- If you have updated your password, Punters Pal reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
- Activity in Customer Account
- You will be responsible for any and all activity in your Punters Pal Customer Account.
- Any wagers submitted via the Internet using a Punters Pal Customer Account or via the Telephone having quoted a Punters Pal Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of Punters Pal Management.
- You will not attempt to use the Punters Pal Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
- Errors & Miscalculations
- We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
- You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your Punters Pal Customer Account.
- Customer Information
- Customer Conduct
- Creation of Accounts
- In order to open a Punters Pal Customer Account, you must be aged eighteen (18) years or above.
- You must not open or attempt to open a Punters Pal Customer Account using another person's identity or personal information.
- You must not access, operate or use, or attempt to access, operate or use, another person's Punters Pal Customer Account.
- We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
- Except where expressly authorised by Punters Pal Management, you may not have more than one (1) Punters Pal Customer Account.
- If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
- Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
- Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
- Use of Your Customer Account
- Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
- You will not in any way disguise, interfere with, prevent or inhibit us from identifying the IP address of the device you are using to access the Punters Pal Website.
- You will not make offensive or potentially defamatory, or inflammatory remarks in connection with the Punters Pal Website.
- You will not be abusive or threatening towards Punters Pal staff in all of your dealings and communications with Punters Pal.
- Breach of Punters Pal Rules
- If we believe that you have breached Punters Pal Rules or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
- Suspend or close your Customer Account (either temporarily or permanently);
- Impose restrictions on your Customer Account, including preventing you from accessing the said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
- Require you to complete an account rectification and/or re-activation process;
- Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the Punters Pal Rules (regardless of whether you have previously provided such information), including, for example, a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
- Cancel, void or reverse any bets or transactions which were completed in contravention of the Punters Pal Rules (and, in such an event, any winning funds will be forfeited to, and retained by, Punters Pal without any liability on our part).
- If we believe that you have breached Punters Pal Rules or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
- Creation of Accounts
- Banking
- Deposits
- You are able to fund your Customer Account by the following means:
- Credit / Debit Card;
- Electronic Funds Transfer;
- POLi Payments; or
- Bank Deposit.
- Punters Pal reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
- If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. When sending a copy of the card, the middle eight digits of the credit card may be redacted for security purposes. We may also request a selfie of you and the relevant card to confirm that it is in your possesion.
- If we require that you provide us with a legible copy of your credit card pursuant to the preceding Clause, you must have provided that card and had it successfully verified by Punters Pal Management before you will be able to withdraw funds from your Customer Account.
- You acknowledge that by depositing funds to Punters Pal you are purchasing a top up of your Customer Account.
- You are able to fund your Customer Account by the following means:
- Withdrawals
- All deposited funds must be turned over at least once before they will be able to be withdrawn.
- You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account.
- If you use a credit or debit card to fund your account, Punters Pal may (at its sole discretion) elect to deposit the proceeds back to the credit or debit card used for the deposit.
- Transaction Fees
- We do not charge our Customers transaction fees in respect of deposits or withdrawals except where those deposits are made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
- We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your Punters Pal Customer Account.
- Deposits
- Fraud & Other Illicit Activity
- Punters Pal reserves the right to withhold deposited funds and/or any winnings to which you might otherwise be entitled if we determine that your account has been funded fraudulently or via the misuse of a Credit/Debit Card. Your Customer Account will also be immediately and permanently closed.
- Punters Pal will report any instances of inappropriate or fraudulent use of Credit/Debit Card will be reported to the competent authority.
- You agree and warrant that you will not cancel or instigate any 'charge-backs' of any deposits made to fund your Customer Account without first obtaining the consent of Punters Pal. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by Punters Pal in recovering the relevant amounts.
- Punters Pal reserves the right to:
- Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
- To notify the relevant sport's governing body or relevant competent regulatory or legal authority where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
- If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), Punters Pal may temporarily suspend your Account without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
- Punters Pal may, from time to time and at its discretion, conduct a review of the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fraudulent activity. In such an event, Punters Pal reserves the right to suspend your Customer Account pending the completion and outcome of that review.
- You hereby indemnify and shall be liable to pay Punters Pal, on demand, all costs, charges or losses sustained, or liabilities incurred by Punters Pal (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).
- Dispute Resolution
- If you have a dispute or grievance regarding a wager placed, or attempted to be placed, with Punters Pal, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
- We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or grievance.
- If any Dispute cannot be resolved between Punters Pal and the Member, the Dispute must be referred to a representative of the Office of Liquor and Gaming (OLGR) online or on the phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.
- Responsible Gambling
- Punters Pal does not allow persons under eighteen (18) years of age to open or hold a Punters Pal Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
- Punters Pal does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
- We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or have difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the Punters Pal Platform (or by contacting us).
- If you are a Customer that has previously self-excluded from Punters Pal, you must not subsequently attempt to open another Customer Account. Punters Pal makes all reasonable efforts to prevent the creation of duplicate Customer Accounts; however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.
Betslip
Empty Betslip